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Agustin Sanchez and Madelaine Batac

Being a first-time homebuyer during one of the most competitive real estate markets and a scary time of COVID-19 was challenging as it was discouraging! But Russ and his team made the process enjoyable, lighthearted, and memorable all the while getting the job done!

Russ with his effervescent, vibrant personality was a joy to work with. He made us feel like we were his only client, making sure he quickly booked every home we wanted see (even on a whim or short notice), was responsive, patient, and knowledgeable regarding all of our questions, and guided us every step of the way. 

His emotional intelligence can’t be ignored. When we were nervous, he made us laugh and made every house tour feel like we were just hanging out. When we got swept up over a house gripped in a bidding war way over our budget and capacity, he never “popped our bubble” but helped us weigh all of our options and keep even keel. When it was time to talk business and negotiate, he was firm yet stayed professional without being brash. And when we were dispirited, he kept encouraging us and kept us going.

In fact, without Russ we never would’ve had our home. After going through the heartbreak of 4 straight failed offers, we were crushed and dispirited to the point where we passed on a home that was perfect for us because we anticipated a bidding war and knew we wouldn’t be able to afford it.

But Russ never gave up! He went out of his way to make a few extra phone calls to the seller’s agent, told us to just give it a try and we miraculously got our offer accepted with an offer only $5k over the asking price (which is unheard of especially in a seller’s market where $100k over the asking price is typical). 

I highly recommend Russ and would 100% choose him again for any future purchases. Even after we closed, he visited our new home, checked up on us, and made sure to wrap up any loose ends. It was truly a blessing to have Russ because having a joy-filled experience with a fairytale ending despite all the challenges is more than we can ask for as our first memories in our forever home.

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